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📌 Educator FAQs

Is PowerNotes secure and where can I find privacy policy details?

Tell me more about PowerNotes’ Accessibility features.

You can find details and updates of current accessibility features and future updates here.

How do I set up a PowerNotes pilot?

Contact the PowerNotes Sales Team to see if your class or institution qualifies for the PowerNotes Pilot Program. Note, Pilots involving AI or any other Add-ons require a fee.

What is closed versus open AI prompting?

In addition to standard prompting where users ask the AI questions and the AI draws upon its training for answers (we call this “Open Prompting”), PowerNotes also allows “Closed Prompting.” Open Prompting can lead to incorrect results as the AI has been known to completely make things up or “hallucinate.” This is a particular problem when the AI is asked to identify sources for attribution. Closed Prompting attempts to minimize those hallucinations. As students find, evaluate, and read sources in PowerNotes and start to save, organize, and annotate passages, student curated content is pulled into our system. This content can then easily be used as part of the input prompt in a Brainstorm session. This Closed Prompting has advantages over Open Prompting in that the sources and facts that the AI is drawing upon are now limited to the research that the students have gathered—sources that have already been evaluated and verified by the student. We have found this generates more targeted and factually correct responses from the AI.

Where can I learn more about pricing?

You can find information on Individual and Classroom plans here. If you would like to learn about institutional pricing, contact the PowerNotes Sales Team. The Sales Team can also discuss AI and Add-on packages with you.

What happens if we don’t re-up our plan?

Once your plan expires, members of your Community or Institution will no longer have Premium Access to PowerNotes. If they would like to continue using we recommend that they look into Individual plans. Before your plan expires, we recommend that you notify your members so that they can export any content that they need access to - if you’re part of a bigger organization, PowerNotes can send an email to your users.

I’m not able to purchase PowerNotes, but want my students to use it. What can I do?

PowerNotes gives all users a free 2-week trial, so make sure to take advantage of this. We are also able to list PowerNotes as an “e-textbook” on your school’s bookstore website. This gives students the option to tap into their financial aid when purchasing a PowerNotes plan.

Installing the PowerNotes extension

Often, institutions block their email addresses from being able to install extensions in browsers. Here’s what you need to do: login to your browser using a personal email address. Then, install the PowerNotes extension and use your school email address to login to the extension.

Avoid account mismatch

Make sure you login to the PowerNotes website (powernotes.com) and the PowerNotes browser extension using the same set of credentials.

Applying access codes purchased through the online campus bookstore

Once your purchase through the bookstore is complete, you’ll be taken to a page that displays your PowerNotes access code and/or emailed a receipt from the bookstore that contains the PowerNotes access code. PowerNotes access codes are 6 characters. Codes can be applied when you create a PowerNotes account on the PowerNotes website or on your PowerNotes Account Page.

Not sure if my access code was properly applied to my account

On your PowerNotes Account Page, the various PowerNotes plans are displayed on the left side of the screen. Your account should be listed as “promotional”.

Not seeing your assignments in PowerNotes

If your instructor directed you to create your PowerNotes account via the link provided in your Learning Management System (Canvas, Blackboard, Moodle, etc.), you’ll need to login through this link to access your assignments. Creating an account through the PowerNotes website won’t connect you to your assignments, you must go through your Learning Management System.

Not seeing AI tools in my account

See above - you’ll need to create your account through the Learning Management System and login using the link provided by your instructor to connect your PowerNotes account to the AI tools.

Haven’t received the PowerNotes account verification email

This email could take a few minutes to arrive. If you don’t see it, check your spam folder. If you still have not received it, please reach to PowerNotes using the feedback/support button or email [email protected].

I was told my school has free access to PowerNotes, how do I claim it?

Create a PowerNotes using your school email address. Once you click the link in the verification email, your account will be granted free, Premium access.

I have multiple PowerNotes accounts, how do I delete an account?

Reach out to PowerNotes and we will delete your account(s).

📌 Student FAQs

▶️ Helpful Links: PowerNotes Dashboard | Video Guides | Quick Resources | Blog

Student gets a message that the extension cannot be installed/is blocked.

Many institutions prohibit their emails from being used to log in to a browser. Use a personal email address to log in to the browser. Use your school email address to log in to the PowerNotes extension.

I installed the extension but don’t see it anywhere.

You’ll need to “pin” the extension to your browser’s toolbar. Click on the puzzle piece icon in your browser’s toolbar (top right). A list of extensions that you have installed will appear. In the list, click on the pin icon next to PowerNotes. The extension icon should now be displayed in your browser toolbar.

Student says they created a PowerNotes account, but can’t log in.

They’ll need to login the same way they signed up. For example, if they used the Google Sign On button at creation, they’ll have to use it for login as well. The same goes for LMS SSO.
Often, students get their school email address wrong or have a typo when they set up their accounts. They can reach out to the PowerNotes support team to investigate and correct the issue.
Use the password recovery link to reset a forgotten password.

Student says they did a bunch of work but now they don’t see it in their Project Outline.

Usually, when this happens, the student has accidentally created two PowerNotes accounts. The work was done in one account, but when they come back they login to the other account and don’t see it. Have them try logging into PowerNotes with a different email address that they may have used. If they don’t have any luck, contact the PowerNotes support team.

Student attempts to export their Project Outline to begin writing, but all or some of the citations are missing.

Because PowerNotes grabs metadata provided by sources to generate citations, we require that citations be ‘approved’ in order to be automatically included in an export.

Citations can be approved in the PowerNotes extension by clicking on the quotation icon that appears in the notes box or in the sidebar. When a citation is approved it will change from being gray/hollow to green/full. You can also see if citations have been approved or not in the Project Outline.
When a student goes to export a project, they’ll see a screen asking what they would like included in the export. They can opt-in to have unapproved citations included.

How do I make the PowerNotes extension go away? I see it all the time!

In your browser’s toolbar click on the PowerNotes extension icon. In the menu that appears, you’ll have the option to turn the extension off. When you’re ready to use it again, navigate to the same place to switch the extension on. If you want to delete the PowerNotes extension completely from your browser, right-click on the extension icon and select the “remove” option.